This page separates withdrawal, returns, product issues and warranty topics so the buyer can understand which process applies to their situation.
Withdrawal from the purchase contract
- When the consumer right to withdraw from a distance contract applies, the request must be submitted within the legal deadline.
- Electronic withdrawal submission must be clearly available and confirmed on a durable medium.
- Returns address: Kaimelės g. 197, LT-47246 Kaunas, Lietuva
- Return costs: [ENTER CONFIRMED POLICY]
Product defects and non-conformity
- If a product is defective or does not match the order, the customer must submit a separate issue report.
- Photos or video can be attached when they help assess the issue.
- Statutory consumer conformity rights apply independently from any additional commercial warranty.
Warranty
- A commercial warranty, if offered, must be confirmed against the real manufacturer or supplier model.
- Warranty duration and terms: [ENTER CONFIRMED WARRANTY TERMS]
- Exceptions apply only where justified by law and the nature of the specific product.