Use this form to submit a distance purchase contract withdrawal request. Usually the request is submitted within 14 days from receiving the goods where this right applies under the purchase rules and applicable law. Final wording must be reviewed before public launch.
When to use this form
- When you want to submit a request to withdraw from a distance purchase contract.
- When you have the order number and can identify the products covered by the request.
What you will need to provide
- Your first name, last name, email and optionally phone number.
- The order number and product names.
- Purchase and goods receipt dates if you have them available.
- An additional comment or reason if you want to provide more context.
What happens next
- After submission you will receive an email confirming receipt of the request.
- The team will review the information and contact you about the next steps if additional details are required.
- You can find more information about returns on the “Returns and warranty” page.
If the situation concerns a product defect or damage, use the separate product issue report form.